What are instagram auctions?
Shop owner Gina (@skeincocaine) hosts yarn auctions on Instagram every Thursday and Friday at 8 pm EST. Wool Workshop receives many shipments of yarn daily. On Wednesday, Gina comes in and carefully selects the yarns to put up for auction on Thursday and Friday. She personally photographs them and writes a description. On Thursday and Friday nights, starting at 8pm EST, the yarn and other notions go live on Instagram!
How do i participate?
Register your Instagram username with Soldsie, then watch @skeincocaine's Instagram on Thursdays and Fridays at 8 pm EST. To buy something, comment "Sold" with the quantity you want to purchase (for example, to purchase three skeins of yarn, comment "Sold 3"). You'll receive an email from Soldsie with either confirmation of your winning bid or an option to join the waitlist. All sales are final and orders are shipped on Monday. If you're local and picking up in store, please drop by any time after the following Monday.
Orders from Thursday and Friday are shipped via USPS on Monday (or Tuesday for federal holidays). Shipping is $8 domestic (includes HI, AK, and Puerto Rico) and $20 international (includes Canada) Order anything on Thursday and Friday and only pay one shipping fee. Once you win your first item and pay for shipping, choose "In-Store Checkout" for any subsequent orders you place that week.
I didn’t get an invoice. What happened?
First, please make sure that you’ve registered. While it’s possible to purchase without registering, these bids often get overlooked by the automated auction system.
Occasionally, Instagram reads a bid as spam and deletes it. Sadly, this is a problem on Instagram’s side and we have no control over it.
Often, it’s simply because the item sold out too quickly or your bid was for more than the quantity left in stock (Soldsie automatically skips over these, so if you really want something and the quantity isn’t crucial it’s sometimes better to bid one at a time. For example, if you want three but would take fewer you could comment “SOLD 1” three times.
Regardless, if you missed out on something send us an email at email@example.com Let us know what the item was and we’ll check the shop to see whether we have any extra in stock.
mega magic Cake
Did you miss your chance at a Mega Magic Cake in the auction? Love your first one so much you want another? New listings up in our "shop" section!
What are your customer service hours?
Wool Workshop is a brick and mortar LYS in Roanoke, Virginia. Our hours are Monday – Friday, 10 am – 6 pm, Saturday 10 am – 5 pm, and Sunday 1 – 5 pm EST. We answer emails as quickly as possible during shop hours, but please allow 24 hours for a response. There’s also an employee who monitors the auctions and can answer some questions via email. You can reach them at Kendra@thewoolworkshop.com
Who do I contact for more information?
For questions about the Instagram auctions or additional stock that may be in the shop, or for any other questions, please email Kendra@thewoolworkshop.com